Setting up a Customer Success Team (0-5): Essential Strategies for Early-Stage Success
Setting up a Customer Success Team (0-5): Essential Strategies for Early-Stage Success 89% of customers are more likely to make additional purchases after experiencing positive customer service? In the bustling world of startups, where customer retention can catapult a company to success or lead to its downfall, setting up an effective customer success team is […]
5 ways to be on top of the game as a customer success manager
5 ways to be on top of the game as a customer success manager When you look at a masterpiece, it’s not only the painting that gives you pleasure—it’s also the brushstrokes you see only when you stand up close. Yes, the quote is cheesy. But when you, as a Customer Success Manager, have to […]
Expert Insights on Upselling & Customer-Centric Growth Strategies in Business
CS Coffee Hours Podcast Tune in to our coffee & customer -centric podcast and get your fix of industry insight, tips, and news. Listen now Gleaning Success Strategies from Industry Experts With – Mary Poppen, Sandy Yu and Vincent Manlapaz Previous Next Tech touch and customer segmentation, go hand in hand, this is a must-listen, […]
Leadership in Focus: Gleaning Success Strategies from Industry Experts Kristi Faltorusso and Sandy Yu
CS Coffee Hours Podcast Tune in to our coffee & customer -centric podcast and get your fix of industry insight, tips, and news. Listen now Leadership in Focus: Gleaning Success Strategies from Industry Experts With – Kristi Faltorusso, Sandy Yu and Vincent Manlapaz Previous Next Tech touch and customer segmentation, go hand in hand, this […]
From Insights to Expansion: The Customer-Centric Blueprint of Hyper-Growth
CS Coffee Hours Podcast Tune in to our coffee & customer -centric podcast and get your fix of industry insight, tips, and news. Listen now Decoding B2B Hyper-Growth Journey with Customer Success: A Deep Dive with Bradley Liou, Sandy Yu, and Vincent Previous Next Delving into hyper-growth: It’s where genuine customer connections fuel our shared […]
Tech Touch & Holistic Customer Journeys With – Jeff Heckler, Sandy Yu, and Vincent Manlapaz
Tech Touch & Holistic Customer Journeys With Jeff Heckler, Sandy Yu, and Vincent Manlapaz Previous Next Balancing tech touch with a deep understanding of the customer journey is the future of business growth. Mano, Co-founder, AppEQ.AI Summary The webinar, hosted by AppEQ, delved into the intricacies of driving growth by striking a balance between personalized […]
Growth in Long-Tail and Tech Touch Customer Success Segments With – Angeline Grace Gavino, Sandy Yu and Vincent Manlapaz
CS Coffee Hours Podcast Tune in to our coffee & customer -centric podcast and get your fix of industry insight, tips, and news. Listen now Growth in Long-Tail and Tech Touch Customer Success Segments With – Angeline Grace Gavino, Sandy Yu and Vincent Manlapaz Previous Next Tech touch and customer segmentation, go hand in hand, […]
Case Studies & Logo Approvals for Enterprise Clients: Navigating Sensitivity in B2B Success
In the fast-paced B2B sales landscape, the line between victory and defeat often hinges on one crucial factor: validation. Having case studies and logos from esteemed corporate clients serves as a badge of honor, setting you apart from the competition. In fact, these assets are more than just nice-to-haves; they’re the driving force behind revenue […]
Customer Advocacy in B2B Organisation – Sandy Yu and Maranda Dziekonski
Customer Advocacy – Maranda Dziekonski & Sandy Yu With Host – Vincent Manlapaz Previous Next A Essential & Must Listen for B2B leaders launching Customer Advocacy programs. Mano, Co-founder, AppEQ.AI Summary During this webinar, Sandy Yu and Maranda Dziekonski, Customer Success and Account Management experts from the SF Bay Area, engaged with professionals worldwide. The […]